Customer Care

We pride ourselves on our close contact with our clients. From our customer support to our product training, we are with you every step of the way as you become a HairMax salon or spa. We understand the challenges of deploying any software solution in your business, which is why we are there to assist you in your every need as you make HairMax successful for you business. We provide personal demonstrations of our product, allowing you to see first hand the key features within HairMax, demonstrated by an associate that is proficient in the use of HairMax. See HairMax in action before you make your purchase and be assured that you are making an informed decision on a product and company that is right for your business.

Our commitment:

When buying a salon or spa management system, you are not just buying a tool to run your business, but committing to a software company that will support you in your efforts to make you business as successful as possible. Our personal training and seminars will show you how to master HairMax, maximizing its effectiveness and the return on your new investment. While other software companies may leave you with a box of software and manuals, we will leave you with a fully functioning system capable of managing a salon of any size as well as a well trained staff capable of using the software.

Don’t be left in the dark!

Losing access to your software can be as bad as losing the power in your salon. When a problem may arise, don’t be left in the dark. Our customer support team is available to help you with any problem that you may come across. From a technical glitch to a question on the use of our software, help is always just a phone call away. We provide personal phone support to all our clients as well as on site support when needed. Put your trust in our support team to make sure your salon is always up and running.

Personal Touch:

As you grow with our software we remain in close contact to make sure you are satisfied with your purchase and the support you are receiving. Customer satisfaction means a lot to us and we do our best to make sure our customers receive the highest level of support available. As you learn to master our software, there is no doubt you will come up with ideas for new features to enhance your business that HairMax may not currently provide. We listen to our customers and take their feedback very seriously. Many of the features our clients use today were the result of requests by salons and spa all across the country. Feel free to leave us suggestions and feature requests, we evaluate every request submitted and include as many features as we can into future releases. Don’t just buy a solution that will work today, buy one that will grow with your business and continue to adapt to the continuing changes and needs of your salon or spa.

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HairMax Salon Software. 2 Haven Street, Suite #208 Reading, MA 01867, USA Phone: 1-800-424-7629