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You Wouldn’t Fire Family

Christine Zillinski is the owner of Salon Concrete and a nationwide industry educator and salon culture coach who recently had a breakthrough. She realized that she needed to start treating her employees a little more like family. What does that mean?

One of her stylists was disengaged at work. She was texting and not really contributing to the team, so Zillinski sat down with her. Her normal response would be to let loose and let the employee have it. Instead, she tried a more compassionate angle and listened to her employee’s problems. As it turned out they were issues Zillinski once had as well, boyfriend problems and problems with understanding her own value. In other words problems we all have in out 20’s. After that the talk the employee knew Zillinski cared, felt valued, and guess what? She worked harder. Value was added to the business. If she’s have scolded her or fired her, what would have been added? Nothing. In fact there would have been a loss. There is a theory out there that you should never fire an employee, but always take this compassionate approach. While that may be a bit extreme, starting from that compassionate place is a productive place to start. Remember, as a salon owner you are trying to add to you business so always ask, “where is the value added?” Read more here-

http://www.salontoday.com/blogs/What-if-Employees-Were-Like-Family-277465061.html

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