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What Your Salon Client Sees

This is a great article that gives perspective about what your client sees when they come into the salon. Some of the things mentioned are hair on the floor, not just theirs, but hair from the last person, which tends to gross some people out. They also see when you’re on the phone, especially if there are other clients waiting or worse, you’re with one.

This particular client saw someone charge different people different prices, with the prices not listed, or extras explained on a menu. They also saw someone rush a client through the chair because the waiting room was packed. While clients are sitting in the chair, they aren’t just watching you, but what is going on around them as well.

Clients see and hear everything, and are what makes or breaks your business. Word of mouth is a strong form of marketing but even more so now-a-days is social media, which many clients take to when they really like or dislike something. So make sure you take a look from your client’s perspective to make sure you’re getting the right type of repertoire.

Read the full story here :: What the Client Saw

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