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Do You Know Your Client’s Complaints?

Unless they’re avid Yelp reviewers, it might be hard to know what complaints your clients might have about your salon. Regular clients might be more apt to voice their opinion, but you can very easily lose new clients without the slightest clue why. Some of the biggest salon complaints include long wait time, high prices, overbooking, and inconvenient hours. Is your salon guilty of any of those?

Get the full story here :: ESSENCE Poll: What’s Your Biggest Hair Salon Complaint?

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